Blog

Netflix Good Customer Service Experience Story

September 1, 2009 by Jim

person, it wasn’t until recently that I opened an account at Netflix. Maybe it was the monthly fees or the fact that I saw stacks of the same movies week after week on my friends’ coffeetables, but I never really got why people loved Netflix so much.

However, when I learned about their Instant Queue and that it was integrated with the Xbox 360, I was sold. Now, with the latest Xbox 360 update, you can browse the Instant Library from the Xbox and watch movies on demand. A few months ago, you would have to log into your account on a computer and add movies to your Instant Queue before you would watch them. This update made you skip that minor hurdle of a step.

So you can imagine my disappointment when I tried to watch something the other day and learned that I couldn’t. I chalked it up to technical issues, the first I’d seen in the few months I’ve been using Netflix, and went to do something else.

This morning, I checked my email and saw this:

That’s pretty good! A single day’s worth of difficulties isn’t worth calling and requesting a credit, especially if it was for only an hour or however long it was (I didn’t try for that long), so this was a nice gesture on their part.

Top notch customer service, thumbs up Netflix.

Have you had a good or bad experience with Netflix? Please let me know in the comments, thanks!

Related Websites

• July 20th Roundup Sunday Money Madness is back again this week with more great mid-afternoon reads. Don't miss out on: Low Cost Weekend Idea: Borrow Library Videos from...
• Netflix vs Blockbuster The continuing television writers' strike has greatly reduced the value of our cable television subscription. Yet there's still just enough need for us to continue...
• Choosing a VOIP Provider For Your Home - Points to Consider If you're ready to try VoIP for your home, there are several points worth thinking about before you choose your VoIP provider. That way you...
• PBX Phone System - Manages Telephone Calls Within a Business With the support of various sophisticated features, a PBX phone system manages telephone calls within a business organization with great competency. Equip your business office...
• Business Website Package The Business Website Package includes all the Full Internet Marketing Service features listed below, but in the event that you do not require all of...